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Our Policies

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Returns, refunds & exchanges:


Purchases made from the online store of www.eatsproos.com can only be returned under the circumstances listed below:
1. Wrong product is received
2. Damaged product is received
Return orders will be processed as soon as the customer support team validates the circumstances over e-mail or phone.
We offer full replacement of the products that might be damaged in transit. Immediate action will be taken once the support team validates the damage via communication over e-mail or phone.
Due to the nature of the product, Sproos does not offer any exchanges.

Cancellation:

Orders once placed cannot be cancelled.

Shipping:

We provide shipping all over India on a chargeable basis. Occasionally, we may have promotions and discount codes for shipping.


Cash on Delivery (COD) is currently unavailable.


We aim to dispatch your order within 2-3 working days, however, under unforeseen circumstances, the dispatch can take up to 7 working days. You will receive an email once your order has been dispatched.
Once dispatched, it normally takes 5-7 working days for delivery to your address. Unforeseen circumstances on the logistics provider’s end may cause delays for which Sproos (Melicior LLP) is not liable. However, we will do our best to locate the delivery and give you an update.


You can change the delivery address of the order within 12 hours of the confirmation email.


Privacy Policy:

This domain name https://eatsproos.com/ and its related sub-domains, sites, services, tools (collectively the “Website”) is owned and operated by Melicior LLP.
We are committed to respecting your privacy and we recognize your need for appropriate protection and management of any information that you share with us through the Website. This privacy policy (“Policy”) explains how we collect, use, share and process information in relation with the services provided on the Website.


This Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. This Policy does not require any physical, electronic or digital signature. This Policy shall be deemed to be incorporated into the terms of service of the Website (“Terms of Service”) and shall be read in addition to the Terms of Service. In the event of any conflict between this Policy and the Terms of Service, the interpretation placed by us shall be final and binding on you.

COLLECTING PERSONAL INFORMATION

Device Information


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
1. “Cookies”, data files that are placed on your device or computer and often include an anonymous unique identifier.
2. “Log files”, track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

The purpose of collection of the Device Information is to load the Site accurately for you.

Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify as individual as “Personal Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


The Personal Information is collected to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Disclosure is only for this business purpose with our processor Shopify and third-party software that allow your order to be processed. These include but are not limited to Shiprocket, RazorPay, Google Analytics, Meta/Facebook.

SHARING PERSONAL INFORMATION


We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. These are third-party software such Shiprocket, RazorPay, Google Analytics, Meta/Facebook. In addition to processing your orders, these help us improve our services and send you targeted advertising based on your purchase behaviour.


For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.


You can also see how Google Analytics helps us understand how you use the site and can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en


We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

USING PERSONAL INFORMATION


We use your Personal Information to provide our services to you which include: offering products for sale, processing payments, shipping and fulfilling your order and keeping you update to date about any new products, services and offers.

CONTROL OVER YOUR PERSONAL INFORMATION


You have the right to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at hello@eatsproos.com requesting the same. If you at any time wish to rectify your Personal Information, you may write to us through an email at hello@eatsproos.com.


Once you withdraw your consent to share the Personal Information collected by us, we shall have the option not to fulfil the purposes for which the said Personal Information was sought and we may restrict you from using the services on the Website and/or the Website itself.


If you wish to delete your account, and thereby discontinue using the services provided by us on the Website, you may do so at any time, in accordance with the Terms of Service.

DISCLOSURE TO ACQUIRERS


We may disclose and/or transfer Information to an investor, acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of our entity, business or assets.

DATA RETENTION


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

COOKIES


Cookies are text files; a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of cookies, including functional, performance, advertising and social media or content cookies.


We use cookies and/or other tracking technologies to distinguish you from other users of the services to remember you from other users of the services and to remember your preferences on the Website. This helps us to provide you with a good experience when you use the services on the Website and also allows us to improve such services.

Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us.
However, once you choose to furnish the Website with personally identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand your usage and to improve the content and offerings on the Website. We may also use cookies to offer you products, programs, or services. Cookies may be placed on the Website by third-parties as well, the use of which we do not control.


Session cookies are automatically deleted from your hard drive once a session ends, and most cookies are session cookies. You may decline the cookies, however, if you decline the cookies, you may be unable to use certain features on the Website and you may be required to re-enter your password frequently. You may opt to leave the cookie turned on. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.


PROTECTION OF INFORMATION


We have taken adequate measures to protect the security of Information and to ensure that your choices for its intended use are honoured. We take robust precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.


We consider the confidentiality and security of your information to be of utmost importance. We therefore use industry standards, and physical, technical and administrative security measures to keep Information confidential and secure. We do not share your Information with third parties, except as otherwise provided in this Policy. Please be advised that, however, while we strive to protect Information and privacy, we cannot guarantee or warranty its absolute security when Information is transmitted over the internet into the Website. We will periodically evaluate this necessity considering your privacy and our relation while keeping the applicable legislation in mind.


Access to your account on the Website is via. your Login Credentials which are password protected and this helps to secure your account information. You are solely responsible for maintaining the confidentiality of your Login Credentials. To ensure safety of your Information, you are advised against sharing your Login Credentials with anyone. If you suspect any unauthorized use of your account, you must immediately notify us in accordance with the Terms of Use. You shall be liable to indemnify us for any loss suffered by us due to such unauthorized use of your account.
For any loss or theft of Information, due to unauthorized access to your device through which you use the Website or other reasons solely attributable to you, we shall not be held liable or responsible under any circumstance whatsoever. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user, etc.

CHANGES TO THE POLICY


We reserve the right to update, change or modify this Policy at any time and will notify you at least once in a year, or whenever there is a change in the Policy, as the case may be by email or posting a conspicuous notice on the Website in the event of any material revisions to this Policy. The Policy shall come to effect from the date of such update, change or modification.

GOVERNING LAW


This Policy shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Vadodara, Gujarat.

CONTACT


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by hello@eatsproos.com